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We’ve compiled some answers to our most frequently asked questions along with some brief tutorials to better serve you. If you still need assistance, please feel free to contact us directly.
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A drop ticket is a request for a life insurance interview. It uses an Accelerated Underwriting Process. The electronic information collected is shorter and followed-up with a phone call to the client to obtain medical history and other needed information. If a client does not fit into the Accelerated Criteria, the carrier will then order a paramedical exam and the case moves to traditional underwriting. For carrier details on how each drop ticket is handled, please click the button below.
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We have several processes and two platforms for submitting applications.
- For easy, fast TERM applications our DW EZApp platform utilizes only carriers that Drop Tickets (Accelerated Underwriting). A separate log-in is needed.
- Using the Life Quote tool on the Dixon Wells website, advisors can submit e-applications for Term, GUL, and IUL products. Both Accelerated Underwriting and Full E-Applications are available.
- iGO (found under the Quote tab) offers e-application processes for Term Life, UL, Disability Products, VUL, IUL, SUL, SVUL, Asset-Based LTC, and Whole Life. There is no quote tool attached so illustrations will need to be requested from one of our Case Designers.
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Paper applications can be submitted to Dixon Wells several ways:
- Via our website on the secure Upload Portal.
- Through the mail or Fed Ex.
- Drop off to any of our locations as we are always happy to visit with our advisors (after COVID-19 Restrictions are lifted).
Dixon Wells office locations and mailing addresses can be found under the Contact tab or you can click the button below. Feel free to call or email us at: 1-800-821-7996 / marketing@dixonwells.com.
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There are many variables to determine the answer to this question. A few quick responses are below:
- DO NOT order a paramedical exam if you are using the DW EZApp platform or selected Drop Ticket as an e-application. Medical questions are asked during the call with the client. Hopefully the carrier will not need an exam, but if they do, the carrier will order the exam from their vendor. When an exam is ordered by an advisor, the client provides medical information twice (which can be frustrating) and the carriers most likely will not accept the exam as it was not ordered and completed by the carrier’s Drop Ticket exam vendor.
- Please WAIT to order an exam for e-applications where you are not sure if an exam may be needed. Our Case Managers are in contact with the carriers and will notify you if the carrier has requested a paramedical exam. Often an abbreviated exam will requested in lieu of a full paramedical exam.
- ORDER an exam if you have done proper field underwriting and know the proposed insured has medical history that the underwriter will need to review prior to making an offer. If you aren’t sure, please reach out to someone on our team and we will be happy to assist.
Paramedical vendors used by carriers vary. Typically the vendors used are: ExamOne, APPS Paramedical, EMSI, MediPro.
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We ask that a Dixon Wells HIPAA is obtained with each paper application. This gives us, the carriers, and our vendors, permission to obtain medical records. If a case is declined or approved other than applied, having the Dixon Wells HIPAA allows us to view the records to see if the case may be placed with another carrier. Additionally, it is best that a “wet” signature is obtained rather than an electronic signature. Many physician offices will not accept HIPAA forms electronically signed.
The Dixon Wells HIPAA can be found under the Forms tab.
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Saving age is a way to set the start date of a life insurance policy strategically, so that the premium can be locked in for the previous age in exchange for paying a few months premium up front. Saving age is done to lower the cost of a policy as much as possible in the long run. For purposes of pricing their policies, insurance companies use one of two methods for calculating an Insured’s age. Actual Age/Age Last Birthday which is apparent – the actual age of the insured or Age Nearest – the age of the client that is closest. Once a client is past their half birthday, many carriers consider the client to be the age that they will be on the next birthday. Depending on the number of months one would need to pay, the monthly premium of the policy, and the premium rates of the policy at both the previous (actual age) and age nearest, it may or may not make sense to save age. Click the button for the carrier list indicating if they use Actual Age or Age Last Birthday.
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Human API is a consumer-controlled health data platform that gives consumers/users a simple way to connect and share their health data with life insurance underwriters. Human API takes care of the data integrations with third party data sources and user management for your identities across all data sources. They also work to normalize the data over a secure, HIPAA compliant, RESTful API. Click the button below for a user demo.